DELIVERIES
UK
Please allow between 3-5 days for your order to arrive. If more than 5 days have passed please email us at info.europe@bioarmor-nano.com to review the status of your order. Refunds will be handled through email if necessary.
EU
Please allow between 7-15 days for your order to arrive. If more than 15 days have passed please email us at info.europe@bioarmor-nano.com to review the status of your order. Refunds will be handled through email if necessary.
Returns
To qualify for a return please register your product online (www.bioarmor-nano.com/warranty) and supply a copy of your receipt. Our faulty goods return policy is 30 days from date of receipt of goods. If more than 30 days have gone by since the date of your receipt and the date of return request we can’t offer you a refund or exchange.
To be eligible for a return, your item must have a valid receipt, be in it’s original packaging and in the same condition that you received it.
To complete your return, we require a valid receipt or proof of purchase.
Returns are to be sent to:
There are certain situations where only partial refunds are granted (if applicable) such as any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info.europe@bioarmor-nano.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info.europe@bioarmor-nano.com and send your item to: ****

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: *******
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item/items with a value of over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.